Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. —Sir Richard Branson
On Today’s Episode:
- I talk with Carla about putting employees first
- Turning the age-old cliche “customer is king” on its head
- Your organization will not be sustainable if your people are not happy
- Reasons why an employees-first focus works
- Ways to put employees first
I strongly believe that taking care of my team first and foremost lends itself to increased customer satisfaction. A Harvard study found that places with highly engaged employees have an 18% higher customer retention rate. And putting employees first is not all about a big paycheck; a 2017 JUST Capital survey found that 80% of people would be willing to take lower pay to work for an organization that’s perceived as making a positive impact. Listen in to the conversation to find out more about the why and how of putting your team first.
I love to talk leadership, culture and high performing teams. If you have any questions, comments or ideas, feel free to drop me a line, email me direct via firstname.lastname@example.org or tweet me @ronkitchens.
Question: What is your organization’s strategy for creating highly engaged employees and boosting client retention?