An organization can’t please every human being every time. But it never hurts to try. —Horst Schulze
On Today’s Episode:
- I talk with Horst Schulze, co-founder of the Ritz Carlton hotels and legend in the service world.
- Building a consistent, visionary brand
- What role the selection and hiring process plays
- How Horst wants to be remembered
If you’re looking for insights from a leader in the service industry who has founded world-famous culture and branding principles, today’s podcast episode is right up your alley. Horst has spent his entire career helping to reshape the concepts of customer service. He dives into why he refuses to compromise on quality, and why that consistently has proven instrumental in his success. Horst’s book Excellence Wins is available on Amazon and anywhere books are sold, which provides a no-nonsense guide to becoming the best in a world of compromise.
Hungry for even more? Horst will be joining us for Catalyst University this year! You can read all about registration, or connect with Nick Riashi at 248.766.4342.
Question: What key takeaways can you implement today to strengthen your branding?