If I had asked people what they wanted, they would have said ‘faster horses.’ – Henry Ford
I’ll let you in on a little secret, I have an unnatural fear of waking up in the morning and seeing track marks on my face where the competition ran over me while I slept. This is because what’s great today is normal tomorrow. We have to keep stepping up our game and improving to meet our customer’s expectations.
Athletes want to compete, greyhounds want to run and great talent wants to perform. In order to keep great talent challenged and engaged, we’ve got to keep getting better.
Here are some ways we approach this at Southwest Michigan First and discuss in today’s podcast:
Increase knowledge: We become an average of the music we listen to, the books we read and the TV we watch, so we need to elevate the inputs we get. We do this through team book club and other ways.
Scrum: This comes from the rugby term – but it’s a daily morning meeting, about 5 to 15 minutes in length, where we get business done. We cover topics that can stretch our current practices and encourage us to be better.
Office rotation strategy: It improves engagement. It creates natural “cross training.” It builds team relationships. And it keeps us “light” so we don’t store up a ton of stuff.
Innovation vs. Invention: You don’t have to invent to be great, you just have to innovate – on your own practices and on the practices of others. Always keep your eyes open for creativity in other industries, communities, businesses.
We believe in sharing our best practices because great teams only get better by playing other great teams.
Question: How are you working on continuous improvement in your leadership and organization?