Whatever anybody says or does, assume positive intent. You will be amazed at how your whole approach to a person or problem becomes very different. When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed. —Indra Nooyi On Today's Episode: Carla and I talk about assuming positive intent when the natural tendency is to take things personally When people are stressed, it's easy to absorb things too much to heart … [Read more...]