Put people first. Add value to people. They’ll come back and add value to you. Serve people. They’ll come back and serve you. – John Maxwell
One topic that is critically important for all great leaders is customer service – and that is especially true for our team at Southwest Michigan First. Customer service isn’t just crucial for retail or restaurants because no matter where you work, everyone has customers to serve. It may be customers who buy your products, constituents who vote for you or students who count on you for education.
As leaders, we need to remember that we are here to serve others, not to be served. This is the heart behind great customer service.
In this podcast, we cover key points like:
- Great customer service means exceeding expectations.
- It needs to be woven into the organizational culture.
- Sometimes best serving the customer means telling them no.
We also cover some great companies who are doing it right like:
As leaders, I encourage you to anticipate the needs of your customers instead of being reactionary. One great thought on this comes from Steve Jobs: Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.
Question: Looking around your organization, do you think you’re exceeding customer expectations today or perhaps just barely meeting them?